My first job at Kiltane is the Supervisor role . Here I got a wonderful experience working for a Scottish brand that is very popular with tourists from all over the world, being responsible for ensuring that every customer finds exactly what he/she needs. As a Supervisor, I organised and maintained the daily smooth operation of the store together with our London Team. Since the beginning of my work at Kiltane, I have learned a lot of new information about various Scottish tartans, which allows me to choose the right products depending on the preferences of customers.

May daily/weekly duties include:
- customer service - to help customers choose among a variety of Kiltane products, telling about theirfeatures so that everyone is satisfied with their purchase
- standards and the appearance of the window and the store - a properly designed window attracts morecustomers, as well as standards are an indispensable part of tidiness and pristine look of the shop floor
- communication with the Team - distribution of responsibilities between team members during the day,to make sure all areas of the shop floor are clean and replenished as well as back areas are organisedand well-maintained
- collaboration with Tour Guides during tour groups visits - making sure everyone gets high standardcustomer service in a busy environment due to nature of tour groups
- daily & weekly banking, opening & closing the store, excel spreadsheets tracking & updating, deliveryprocessing, stockroom maintenance, stationary orders, Health & Safety Checks

One of my work experiences is commercial merchandising, which is 2 years along with the training. After the successful completion of the training in the children's department, which lasted 9 months during COVID, my responsibilities expanded. My daily work program was based on the impeccable image of my department, which was aimed at providing the maximum selection of trends and outfits for our customers. To do this, I used the company's analytical programs, sales reports for a week, two weeks and a month, as well as methodological recommendations of regional merchandisers. After analysing all the data, I developed and implemented an action plan.

My duties included but not limited to:
- checking the sold-out articles, replacing them with commercially interesting things. If this was notpossible, I recombined the collections.
- twice a week, a plan was drawn up for the distribution of new collections, and also on the day of delivery,these new items were distributed to the shopping hall.
- involving and delegating sales assistants in the workflow throughout the day, as well as presentingthem with new collections and their locations after each new arrival.
- creating commercially profitable outfits that meet the Chelsea atmosphere and customer profile.
- reporting and interaction with the Department Manager, Commercial Manager and General Manageron the work done, as well as the implementation of their recommendations.
- participation in workshops in top London stores to develop and deepen knowledge about fashion trends• interaction with customers to create outfits for special occasion
- during the sales period, participation in drawing up a plan for the entire sales section with CommercialManager and Department Manager

My experience as a Sales Assistant started with a full-time job in a very busy environment. My main goal has always been to help the client find what he is looking for or to helpwith advice if he is not sure of his choice. My journey began with fashion retailer ZARA in the women'sdepartment in the luxury district of Chelsea, where the profile of buyers is quite specific and, like anyprofile, requires a special approach. Very soon I achieved a good knowledge of the store's assortment, as well as an understanding of styles and fabrics, so I have been able to offer the client something that he\she cannot refuse. If the client was looking for a particular product, I always tried to find this item online or in other using ZARA devices and software. All these efforts helped not only to benefit customers, butalso to achieve demanding target sales.

My main responsibilities were:
- Being aware of what happens day to day in the store
- Maintain responsibility for one or several sections of the store as instructed by your Manager keepinga basic image of the area (folding and displaying)
- Ensure the shop floor is replenished throughout the day and when instructed to do so by the Manager
- Ensure good housekeeping is maintained throughout all areas in the store at all times
- Ensure that customers are acknowledged and receive a quality service either face to face or over thetelephone
- Maintain standards in the stockroom by organizing and arranging the stockroom efficiently• Be actively involved in the delivery and ensure new stock is available for replenishment on the shopfloor before the store opens
- Complete other tasks as necessary to support the overall store

Ground Handling Agent

Aeroport Handling

Chișinău

Team Working Aviation

My experience in aviation lasted for more than one year and my main duties were to check passengersand their luggage for flights. The airport in Chisinau is not very large, however, due to its location andconnection with various airlines, people continued their travels both to the USA and to Asia and Australia.During this period, I succeeded in quickly registering passengers for a flight, I also competently usedthe TIMATIC system to check visa requirements in order to prevent unauthorized travel, made sure thatthe passengers' hand and checked baggage corresponded to the standards of the serviced airline andsecurity requirements.

- Airlines I worked with: Air Moldova, Tarom, S7 Airlines, Aeroflot, Lufthansa, Austrian Airlines, LOT PolishAirlines, FlyOne, WizzAir

- Check - in systems that were used during work process: Liasson SITA DCS, Altea DCS, Astra DCS, SabreSSCI, Navitaire

- Additional experience in special procedures such as rules of registration of unaccompanied minors,passenger with disabilities, PETC&AVIH, boarding, delay and cancellation procedures